Welcome to Dolphin Logistics, your trusted partner for custom clearance services. These terms and conditions govern the use of our custom clearance services and outline the responsibilities and obligations of both Dolphin Logistics and our clients.
2. Definitions
- Client: Refers to any individual or entity engaging Dolphin Logistics for custom clearance services.
- Services: Denotes the custom clearance services provided by Dolphin Logistics.
- Customs Clearance: The process of fulfilling legal requirements for goods entering or leaving a country's borders.
3. Scope of Services
Dolphin Logistics offers comprehensive custom clearance services, including document preparation, submission to customs authorities, coordination with freight forwarders, and ensuring compliance with customs regulations. Our services cover a wide range of import and export activities.
4. Client Responsibilities
Clients engaging Dolphin Logistics for custom clearance services are responsible for:
- Providing accurate and complete information and documentation required for customs clearance.
- Ensuring compliance with customs regulations and requirements.
- Timely payment of fees associated with the custom clearance services.
5. Documentation and Information
Clients must provide Dolphin Logistics with all necessary documents for customs clearance, such as:
- Commercial invoices
- Packing lists
- Bill of lading
- Certificate of origin
- Import/export licenses or permits
Timely submission of accurate documentation is crucial for smooth customs clearance.
6. Customs Regulations and Compliance
Dolphin Logistics is committed to complying with all applicable customs regulations. Clients are expected to cooperate and assist in meeting customs requirements to facilitate efficient clearance of goods.
7. Fees and Payment
Clients will be informed of applicable fees for custom clearance services. Payment terms, accepted payment methods, and invoicing procedures will be communicated clearly to the client. Additional charges, such as taxes or duties, may apply and will be disclosed upfront.
8. Liability and Limitations
While Dolphin Logistics takes all necessary precautions during customs clearance, we have limitations of liability for loss, damage, or delays that may occur during the process. Clients are advised to obtain appropriate insurance coverage for their shipments.
9. Confidentiality
Dolphin Logistics maintains strict confidentiality regarding client information and documentation provided for customs clearance. Client data is handled securely and in accordance with privacy laws and regulations.
10. Termination of Services
Either party has the right to terminate custom clearance services under specified conditions. Notice periods and procedures for termination will be outlined in the agreement between Dolphin Logistics and the client.
11. Dispute Resolution
In the event of a dispute, Dolphin Logistics and the client agree to seek resolution through mediation, arbitration, or litigation as specified in the terms and conditions.
12. Force Majeure
Dolphin Logistics is not liable for delays or failures in service delivery due to circumstances beyond our control, such as natural disasters, strikes, or government actions.
13. Governing Law
These terms and conditions are governed by Indian customs law. Any disputes arising from the custom clearance services will be resolved in Indian courts.
14. Amendment of Terms
Dolphin Logistics reserves the right to amend these terms and conditions as necessary. Clients will be notified of any changes, and continued use of our services constitutes acceptance of the updated terms.
15. Contact Information
For inquiries or assistance regarding custom clearance services and these terms and conditions, please contact Dolphin Logistics' customer support team at +91-9818493000.
